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Postal Quest: Gamifying Risk Management
Location
Washington, D.C., accessed online
Project Date
2023-2024
Software Used
Built using Synthesia, Articulate 360 (Storyline), JavaScript
Role in Project
Senior Project Manager, Learning Architect Consultant and Developer
Stats
Played in 24 CFO Act Government Agencies as well as approximately 30 wholly-owned corporations. 87% of players rate training quality as high on learning performance survey.
Testimonials
"Thank you for all of your incredible work designing these truly unique interactions. You've definitely created something here to be proud of." - GSA Client
"First of its kind in government training..." - GSA Employee
"Postal Quest is incredible." - ISC Employee
The U.S. General Services Administration needed an effective, asynchronous training solution to equip agency mail center personnel with the skills to detect and respond to dangerous CBRNE (Chemical, Biological, Radiological, Nuclear, and Explosive) threats in the mail stream.
The Solution: An interactive simulation, incorporating storytelling and gamification principles, could present randomized, decision-branching scenarios in which learners must identify various CBRNE threats and apply the correct countermeasures to neutralize them. Built using Storyline 360, JavaScript, and AI avatars, Postal Quest is an engaging, asynchronous online simulation that improves government personnel's ability to quickly identify CBRNE threats and follow the appropriate protocols from the governing security guide. Players are taken through five randomized scenarios where they identify the threat and choose the right countermeasures.
Why this works: By implementing storytelling, question-based learning, and discovery learning methodology, Postal Quest not only engages players but increases learning retention and increases performance in real-world scenarios.
